Privacy Policy
1. Who We Are
TEAMBASS LLC (“Company,” “we,” “us,” “our”) is a Kansas limited liability company doing business as Titan Moving. We operate a residential and commercial moving service based in Wichita, Kansas.
This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at titan-moving.com, our mobile-friendly dispatch application, and any SMS communications we send.
2. Information We Collect
From Customers
- Name, phone number, email address, and service addresses (origin and destination)
- Move date, scope, and inventory details
- Payment information (processed securely by third-party payment providers; we do not store full card numbers)
- Communications you send us, including signed service documents and electronic signatures
From Crew Members and Employees
- Name, personal cell phone number, and contact information provided during onboarding
- Employment records, certifications, and dispatch history
- Clock-in/clock-out times and job assignments through our internal application
Automatically
- Standard web/application access information (browser type, device, approximate location based on IP)
- Authentication tokens necessary to maintain your signed-in session
3. How We Use Information
- To schedule, dispatch, and complete moving services
- To communicate with customers and crew members about jobs, scheduling, and operational matters
- To process payments and maintain accurate business records
- To comply with applicable transportation regulations (including USDOT 2727872 record-keeping requirements)
- To protect against fraud and unauthorized access to our systems
4. SMS Communications
SMS Program Overview. Titan Moving uses text messaging to communicate with our crew members about job assignments, schedule confirmations, and shift coverage. The phone number used for these messages is (316) 394-4664.
Who Receives Messages
SMS messages under this program are sent only to employees of Titan Moving who have provided their cell phone number and consent during the new-hire onboarding process. We do not send SMS to customers, the general public, or any phone number obtained from any source other than direct employee onboarding.
What We Send
Operational, transactional messages only — including:
- New job assignment notifications (date, time, client name)
- Confirmation acknowledgments and shift coverage requests
- Operational updates relevant to assigned work
We do not send marketing, promotional, or third-party content through this program.
Message Frequency
Message frequency varies based on each crew member’s work schedule. A typical week may include between zero and ten messages per crew member.
Costs
Standard message and data rates may apply, as determined by the recipient’s mobile carrier and service plan. Titan Moving does not charge for the messages themselves.
Opt-Out and Help
Recipients may opt out at any time by replying STOP to any message. To resume messages after opting out, reply START or UNSTOP. For help, reply HELP or contact us directly at the information below.
Mobile Information Non-Sharing Statement
We do not share, sell, rent, or transfer personally identifiable mobile phone numbers or SMS opt-in information with any third party for marketing or promotional purposes. Mobile information collected as part of our SMS program is used solely for the operational purposes described in this policy.
5. How We Share Information
We share information only as needed to operate our business:
- Service providers we rely on (such as Google Firebase for application hosting and Twilio for SMS delivery) under contractual obligations to protect your information
- Payment processors to handle transactions securely
- Government and regulatory bodies when required by law or by USDOT/FMCSA regulations
- Successors in the event of a merger, acquisition, or sale of the business — only with continued protection of your information
We do not sell personal information to third parties, and we do not share mobile phone numbers or SMS opt-in data for marketing purposes.
6. How We Protect Information
We use industry-standard safeguards including encrypted connections (HTTPS), authenticated access controls, secret management for sensitive credentials, and role-based access within our internal systems. No system is perfectly secure, but we work to ensure information is handled responsibly.
7. Your Choices and Rights
- You may request access to or correction of personal information we hold about you
- You may request deletion of information that is not required to be retained for legal or regulatory reasons
- Crew members and customers may opt out of SMS communications at any time as described above
To exercise any of these rights, contact us using the information below.
8. Data Retention
We retain customer information for the duration of the business relationship and for a reasonable period afterward to comply with tax, accounting, and regulatory obligations. Employee records, including DOT-required documentation, are retained per applicable federal and state requirements.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through our website or other reasonable means.
11. Contact Us
TEAMBASS LLC dba Titan Moving
7507 W 33rd St N, Suite 104, Wichita, KS 67205
Phone: (316) 425-3138
Email: support@titan-moving.com
USDOT: 2727872
© 2026 TEAMBASS LLC dba Titan Moving. All rights reserved. · Terms of Service
